Returns & Exchanges Center

How it Works

Select the Items to Return or Exchange

Get a Refund or Exchange Confirmation

Send It Off When You Can

Common Returns Questions

Is It Easy To Return or Exchange Items?

Once your return or exchange is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How Soon Will I Get My Refund or Exchange?

Once your items are inspected by the store, refunds and exchanges are processed typically within 2 business days.

What Items Are Returnable?

Items purchased in the last 30 days.

What Items Are Non-Refundable or Non-Exchangeable?

Items marked as clearance or final sale.

Items that have been worn, washed, or returned to The Dogist Shop in a condition that impedes restocking for resale.

Free gifts or promotional items with retail value.

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